Frequently asked questions


What are repeat prescriptions?


Many patients have a ‘repeat prescription’, meaning that they can regularly receive certain medications without having to see their doctor each time. Some people choose to order repeat prescriptions themselves and others choose to use a pharmacy to order their medications on their behalf.

What is changing?

The way repeat prescriptions are ordered is changing. You will have to order your repeat prescription via Patient Access/Engage Consult.  This will only affect you if your prescriptions are ordered by telephone


What is not changing?


If you already order repeat prescriptions from the practice by online ordering/Engaged Consult/ emails via your community pharmacies, you will not be affected and do not need to take any action. Also, the ordering of appliances direct from suppliers will not be changing i.e. stoma bags, catheters.


What do I need to do?

If you have your repeat prescriptions ordered over the telephone, you’ll need to change the way you order your repeat medicines. You may find the easiest way to order repeat prescriptions is via online ordering. Please contact the surgery if you require further information about online ordering. You can also find How to Guides about accessing online GP services by visiting NHS England’s website and search ‘How to order repeat prescriptions online’  


How can I sign up to online GP services?


Contact the surgery and speak to a receptionist, tell them you want to start using online services. Once you have signed up with photo ID confirmation (passport or driving licence etc.), you will receive a letter with your unique details and instructions on how to log in. You will also need a valid email address to use online services.

NHS England have created a series of How to Guides about accessing online GP services. To view these (including easy read versions) please visit:






Can I order my repeat prescription over the phone?


Unfortunately, the practice is not able to take prescription requests over the phone.  To avoid disappointment please do not ring the practice to request your repeat prescription. Telephone prescription ordering are only reserved for patients identified by their GP as being vulnerable or those who do not have access to mobile phone apps, tablet or computer.


What are the benefits to ordering my repeat prescription online?

If you order your repeat prescriptions online via online GP services, you can be in control of ordering your medicines and nominate a pharmacy to collect your prescription from or get it delivered to you. Additionally, if you are registered for online GP services you can book GP appointments at the click of a button. Also, if individual family members sign up to online GP services, you can all order your medicines and have them sent to the same pharmacy.  One person can then collect all the orders.


Why is this happening?


This is safer and more efficient. This change will mean that your prescriber (GP, Nurse Practitioner and Practice Pharmacist) has a better ability to monitor and control what medicines you do and do not use. This will help your discussions about choosing the right medication.

The change will also help address a safety concern. Under the old system, some patients found that they began to build up a stock of unused medicine, which had to be stored safely and used within date. The new system will give you more control.

Finally, it is important that NHS money is used as efficiently as possible. We aim to save a large amount of money on unused medicines, money we will use to benefit the health of the people of Worcester.

I am not a healthcare professional, why should I take responsibility for my medication?

People have a key role in protecting their own health, choosing appropriate treatments and managing long-term conditions. Self-management is a term used to include all the actions taken by people to recognise, treat and manage their own health. Taking control and responsibility for your health and any medication you take, gives you confidence to encourage healthy behaviours that help prevent ill health in the long-term.


My family and I are on repeat prescriptions – how can I avoid multiple trips to the pharmacy for collections?

You can reduce the number of visits to the pharmacy by having a regular medication review with the Practice Pharmacists (Zohara or Jansen) in the surgery. They can talk with you about the medication that is on your repeat prescription and advise you if any changes could and should be made. By having this review, you can also ask for your medicines to be synchronised with the prescriptions of your partner or relatives to reduce the number of visits to the pharmacy for collections


How do I get more help understanding this change and what do I do if I’m worried about someone I know not being able to cope with this change?


If you feel you might need support ordering your repeat prescription or you know someone who might need help, please speak to a member of staff at the surgery.



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